Call Today! Sale

  Sand & Refinish $3.00 per sq. ft.

1 Coat Sealer, 2 Coats Polyurethane.

Order & Delivery Details

We begin to process orders as soon as they are placed, but a prompt call or email will allow us enough time to correct any problems before your order is shipped.

The following information explains delivery details. All deliveries are to our Showroom or to the job site if arranged in advance. The individual cartons usually weigh about 35 lbs, but some can weigh up to 55 lbs each. You need to consider accessibility to your street or driveway when choosing the residential delivery option, as orders are typically shipped via full-size semi trucks. In the event that the delivery truck cannot get to your home, your order will need to be transferred to a smaller truck, if one is available (additional fees may apply).

PLEASE NOTE: At the time you receive your order, you MUST check for damages and/or missing items, and note that accordingly on your contract/invoice. It's a good idea to have a copy of your contract/invoice with you, so you can verify you received all of the items ordered. If you ordered more than one molding, please open the tube or carton to make sure all of the moldings are present and undamaged before signing. If you do not check the materials yourself, please make certain that the person signing for them checks for damaged or missing items.

Once unloaded, it is recommended to store the flooring in the location where it is to be installed. This will serve two purposes: 1) it will allow the flooring to acclimate, and 2) reduce the number of times you will have to move the flooring.

Conditions:

Taking into consideration the many variables in shipping, we strongly recommend that you do not book your installer until after you have received your order in its entirety. Manufacture times, weather, supply-demand conditions, and replacement shipping for damaged items are just some of the instances that may delay your order. Please schedule your install to ensure you have allocated time to receive your order. We can not be held liable for failure to meet scheduled install dates due to delivery. Delivery dates are approximates, and as such, can not be promised under any circumstance.

RETURN POLICY

We dot not stock any of our Products.  All products originated from our distributors.

• DELIVER (PREPAID) items back to our showroom location – we will cover the return shipping to the manufacturer.
• A 20% restocking fee applies to all non-stocked product returns, which must be unopened flooring in resalable condition.

Accessories, Overages, Refused Orders, Items Wrongly Shipped:

• Excess Trims and other accessories such as adhesives, underlayment, moldings and cleaning materials are non-returnable items.
• Products purchased over 30 days are non-returnable.
• Refused shipments without authorization will be treated as a return and will be subject to a 20% restocking fee along with initial and return shipping costs.
• In case you received wrong items, please email us digital pictures of the product label showing the item ID or provide us a clear description of the product received. This way, we can clearly identify the error and correct immediately.

WHAT YOU NEED TO DO if you want to return items:

1. Call us at 1-877-857-2726 or email us at pascoflooring@aol.com  to request for return authorization.
2. Wait for our email notification of your Return Authorization and instructions for return shipping.
3. Email/ call us with the tracking number of the return shipment if you are unable to return items to our showroom. It is VERY important that you provide us with the return tracking number from the carrier; returns can not be processed without the return tracking number.
4. Allow 10-15 days from the time the returned items were received in our store for processing of refund.

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DEFECTIVE CLAIMS POLICY

If you received a defective item or found defects on products after installation, we will be happy to take care of the issue. Please follow the steps below so that your claim may be processed in a timely manner:

• Call us (1-877-857-2726) or email us at pascoflooring@aol.com with the following information:

1. Order number or name on the account
2. Brief description of the issue
3. 4-6 digital pictures clearly showing the issue, or we will schedule an appointment to view any problems
4. Your contact information (email address/working phone number)
5. Your certified installer's contact information,(if we are not installing your product)
6. Your preference for either credit or replacement

• We will contact you through email within 24-48 hours to provide you instructions on how to proceed and to assist you with the entire process.
• A third party inspector may be recommended to physically inspect the reported defect. An inspection fee of $275.00 will be charged to the customer and refunded should the inspection report prove that the issue is indeed a manufacturing defect.
• Pasco Authentic Hardwood Flooring will ship out replacement/issue credit for the materials AT NO COST should the claim be approved.

For UNINSTALLED PRODUCTS

After opening 2 cartons with defects, PLEASE STOP opening cartons. We will not issue refund/replacement for boxes OPENED after the first 2 cartons.

For INSTALLED PRODUCTS

Installation of the defective product is acceptance of the order. A claim will not be processed for items with visual defect prior to installation.

DAMAGED/MISSING ITEMS CLAIM

What to do when you receive damaged items/shortage

• DO NOT REFUSE deliveries even if there is a visible damage or shortage.
• Inspect all items upon arrival and count the number of damaged boxes. Look for scratches, dents, tears, and check if order is complete and identify missing items.
• NOTE down all damages and shortage on the Delivery Receipt. If no damages or shortage are noted on the Delivery Receipt, we cannot be held responsible for any damages or shortages that occur. You will then be advised to file your claim directly with the carrier.
• Please make sure that you note the damages/shortage and sign two (2) separate copies (customer's and driver's copies)
• Before disposing any damaged material, please contact the carrier to allow them the option of picking up the damaged merchandise for inspection. Only the carrier can advise you to dispose damaged materials.
• Call us at 1-877-857-2726 or email us at pascoflooring@aol.com with the following information:

1. Order number or name on the account
2. Date package was received
3. Number of cartons/items that were damaged/lost
4. Working email address/contact details

• We will contact you through email in the next 24 – 48 hours to assist you with your claim.

Customer Satisfaction Guarantee

The customer comes first -- this is our company philosophy. Open communication is the most effective way to ensure Total Customer Satisfaction. In accordance with our belief, we have instituted the following policies to ensure clear communication with our customers. It is our hope that these key policies will enable us to attain the highest customer satisfaction in the business.

• In the event of a claim, the customer is responsible for supplying us with product samples via UPS and/or digital or normal photographs showing the problem before any credit or claim can be processed. If the product does have a manufacturing defect, the UPS charges for sending the sample materials will be refunded in full.
• If the samples or photographs cannot identify the problem(s), a certified inspector will be called in to look at the floor.
• The certified inspector will analyze the reported problem and issue a report on his/her findings. If the product has a manufacturing defect, we will replace the product material at no cost, including shipping of the replacement product and return of the defective one. In the case of discontinued or unavailable products, a product of similar price and quality may be used as a substitute.
• If the certified inspector does not find a manufacturing defect with the product, the customer will pay the entire cost of inspection.
• Labor costs will not be covered for materials that have already been installed.
• After opening no more than three (3) cartons, if you notice a possible defect, STOP! Contact your sales representative right away. Do not continue with the installation. We will not issue credit for products that were opened after the first three cartons in the event of a product defect. For items damaged by a carrier, claim information must be received within 12 business days of the delivery date.

Products not installed correctly will not be considered defective. Responsibility for final inspection and approval falls to the customer and installer prior to permanent installation. It is the installer's responsibility to check color, finish and quality before installation. If your installer is not satisfied with the flooring prior to installation, then do not install the floor and contact us right away. We are not responsible for any costs associated with repairing or replacing boards that were installed with evident defects.

Privacy Statement

At Pasco Authentic Hardwood Flooring, we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. Please read on for more details about our privacy policy.

What information do we collect? How do we use it?

• When you order, we need to know your name, e-mail address, mailing address, shipping address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status.
• When you request information, we only need an e-mail address, which we use to send the information you request.
• We personalize your shopping experience by using your purchases to shape our recommendations about the merchandise that might be of interest to you. We also monitor customer traffic patterns and site usage to help us develop the design and layout of the store.

Will pascoflooring.com disclose the information it collects to outside parties?

pascoflooring.com does not sell, trade, or rent your personal information to outside parties. We do share some customer information with our trusted partners for transactions that begin at a partner site. These are trusted parties who will not sell your information to outside sources.

Also, pascoflooring.com may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personally identifying information.

In summary:

We are committed to protecting your privacy. We use the information we collect on the site to make shopping at pascoflooring.com possible and to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others.

Your consent: By using our web site, you give consent to the collection and use of this information by pascoflooring.com. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.